Privacy policy

At Majestic Lounge, operated by Outdoor One (PVT) Limited, we are committed to safeguarding the privacy and security of our guests' personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our services, website, or mobile application.

1. Information We Collect

  • Personal Information: Name, contact details (email address, phone number), passport or ID information, flight details.
  • Payment Information: Billing address and payment method details when applicable.
  • Usage Information: Lounge entry records, duration of stay, Wi-Fi usage, and service preferences.
  • Technical Information: Device information, IP address, and browsing activity on our Wi-Fi network.

2. How We Use Your Information

  • Verify identity and eligibility for lounge access.
  • Process payments and reservations.
  • Provide personalized services and improve guest experience.
  • Communicate with you regarding your bookings or inquiries.
  • Ensure the security and safety of our premises and services.
  • Comply with legal obligations and airport regulations.

3. Sharing of Information

We do not sell or rent your personal information to third parties. We may share your information with:

  • Service Providers: Third-party vendors who assist in operating our services (e.g., payment processors, IT support).
  • Legal Authorities: When required by law or to protect our rights and safety.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

5. Your Rights

You have the right to:

  • Access the personal information we hold about you.
  • Request correction of any inaccurate or incomplete data.
  • Request deletion of your personal information, subject to legal obligations.
  • Object to or restrict certain data processing activities.

To exercise these rights, please contact us using the information provided below.

6. Cookies and Tracking Technologies

Our website and mobile application may use cookies and similar technologies to enhance user experience and analyze usage patterns. You can manage your cookie preferences through your browser settings.

7. Third-Party Links

Our services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any personal information.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children without parental consent.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website and, where appropriate, notified to you. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Majestic Lounge
Email: contact@majestic.com.pk
Phone: 021-99071249